DEVNIVO

AI agents: AI phone line and AI voice assistant

We implement AI assistants that answer customer calls and messages at any time, reply based on your company’s knowledge, book appointments and pass cases to your staff.

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Who it is for

For companies that receive many calls and messages with recurring questions: about the offer, prices, dates and the status of a case. The assistant takes the first contact, and cases that need a decision go to people.

  • Missed calls outside office hours and during meetings
  • The same questions about the offer and prices every day
  • Booking appointments through several calls and messages
  • No record of who called and why

How the assistant works

The assistant uses a knowledge base that we prepare with you: the offer, prices, opening hours and service rules. It answers based on that. When it does not know the answer or a case needs a decision, it collects the details and passes it to a member of staff.

Calls are recorded together with a summary, and enquiries and booked consultations go to your CRM and calendar. We agree the data processing rules before launch.

What you get

  • A voice assistant on your company number or a chat on your website
  • A knowledge base prepared together with your team
  • Calls and enquiries recorded in your CRM, with cases passed to staff

What we implement

AI phone line
A voice assistant answers calls on your company number and talks in Polish or English.
AI chat on your website
Answers to customer questions and enquiries collected as a conversation.
Booking consultations
The assistant offers free slots from the calendar and records the booking.
Handover to a person
Cases that need a decision go to a member of staff with a summary of the call.
CRM integration
Calls, leads and tasks are saved in the CRM your team works in.
Knowledge base and testing
We prepare the content the assistant relies on and test call scenarios before launch.

Technology

We choose the tools to suit the language, call volume and confidentiality requirements. In our own deployment:

Voice
  • ElevenLabs
Telephony
  • Zadarma
Integrations
  • CRM
  • Calendar
  • Email

Example: Nika, the DEVNIVO phone line

Our phone line is answered by Nika, a voice assistant. She answers questions about our offer and prices, books free consultations and passes cases to a consultant. Calls and leads are saved in the CRM in our panel.

  • Voice: ElevenLabs
  • Telephony: Zadarma PBX
  • Calls and leads in the CRM

Call and talk to Nika (in Polish)

+48 71 880 82 22

Pricing

The price depends on the channels (phone, chat), integrations and the number of calls.

AI agent: phone line or chatScope agreed during the consultation
Individual quote after a free consultation

Common questions, short answers

Will an AI assistant replace my staff?

No. It takes over the repetitive first contact: answers to typical questions, collecting details and booking appointments. Decisions and unusual cases stay with people.

What if the assistant does not know the answer?

It says so, records the case with contact details and passes it to a member of staff, who calls back or replies.

Which languages does the assistant speak?

Polish by default, and other languages such as English when needed.

Are calls recorded?

Yes, together with a summary. The scope of recording, the retention period and access to recordings are agreed before launch and set out in the data processing agreement.

Can I check how it works in practice?

Yes. Call +48 71 880 82 22. Nika, who handles our phone line, will answer in Polish.

What does an AI agent cost?

We quote individually after a free consultation. The price depends on the channels, integrations and the number of calls.

Related services

See what an assistant can take over

Describe the matters your customers call and write about. We will assess which of them an assistant can handle and which should go to people.

Book a consultation