A whole track network in one system
A public website with its own online booking and payment system. Behind it, an internal platform on which the network runs bookings, work schedules, the warehouse and the call centre.
Challenge
The network operates in many cities. It needed a single online sales channel and a single tool for the day-to-day work of all locations.
Bookings, payments, staff schedules, the warehouse and the call centre lived in separate tools. They were to move into a shared ecosystem.
Solution
We delivered two linked projects: a public website with online booking and payment, and the internal CrazyBooking platform for managing the network.
- Booking in 5 steps, ending with online payment
- Location pages with an interactive map of Poland
- The CrazyBooking system: bookings, work schedules, call centre, warehouse, HR and payroll
- Two language versions: Polish and English
- Integrations: SMS, email and CashBill payments
Outcome
- The customer books and pays for a ride online in a single process
- All locations work in one system
- Automated processes have taken over repetitive operational tasks
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